It is the purchasers responsibility to ensure all goods delivered to secure addresses (eg – apartments and units) will be received by the recipient. Alternatively, Wildfire Blooms will contact the recipient to arrange appropriate delivery time. All unsuccessful deliveries will result in the goods returned to Wildfire Blooms incurring additional fees to the purchaser. Collection of goods from Wildfire Blooms is available or the re-delivery of goods. The re-delivery of goods will incur an additional delivery fee to the purchaser. Delivery times may vary. Wildfire Blooms is not responsible for goods that are either damaged in transit or not received. Wildfire Blooms should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of Wildfire Blooms.
All quotes produced by Wildfire Blooms are generally valid for fourteen (14) days, unless otherwise stated. All weddings require a minimum of a non-refundable 50% deposit to confirm the date. This deposit is used against the full balance, however not refundable if the Wedding is cancelled or moved to a date which we are not available. Full payment of all Weddings is required four (4) weeks prior to Wedding date.
If collection of hired items occurs outside of business hours, an additional charge will be incurred.
Wildfire Blooms reserves the right to photograph all arrangements upon installation for promotional material use.
Cancellations made within two (2) weeks of Wedding date will result in loss of the complete payable amount.
All props or hired items provided by Wildfire Blooms are the property of Wildfire Blooms and provided on a hire only basis, unless purchased by the customer or client. If props are to be returned by the client, this must be occur within one (1) week of Wedding date.
RETURNS AND REFUNDS:
Wildfire Blooms handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Products sold on this website and by this business are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.wildfireblooms.com and by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
Wildfire Blooms must be notified within two (2) days of purchase of all refunds or returns. Wildfire Blooms will not accept returns based on change of mind or design. In cases of flowers perishing within three (3) days of purchase and all care instructions have been followed or if Wildfire Blooms produced the incorrect goods, Wildfire Blooms may provide a replacement or gift certificate. The value of the gift certificate or replacement is at the discretion of Wildfire Blooms. Wildfire Blooms reserves the right to request images of original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.
To the fullest extent permitted by law, Wildfire Blooms absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Wildfire Blooms gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of Wildfire Blooms to bear any entire costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
At Wildfire Blooms we are committed to protecting your privacy. Our secure servers protect all information we receive from our customers. Wildfire Blooms respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). We do not store credit card information on our servers.
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with customer support or queries.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.